We do not accept returns for specially customized products. Upon receiving your order, please record an unboxing video. If the video shows any cracks, scratches, structural damage, or other issues with the doll's head, please contact our after-sales support at fancydollland@gmail.com to arrange an exchange.
- Details
- Material
- Size
- Shipping & Return
Details
Details:
This Ita bag is crafted from vegan leather and features a replaceable insert, allowing you to easily switch up the style to match your outfit, mood, or occasion.
*Please note: All additional decor (except for the double-sided insert) is not included and is shown only as an example of how the bag can be decorated
Each piece is lovingly handmade, and as with all handcrafted items, slight imperfections or color variations between batches may occur. We appreciate your understanding and patience.
If you have any questions or need assistance, feel free to reach out.
Thank you for visiting, and we hope you and your dolls have a wonderful day!
Material
Made of vegan leather, with fabric inside.
Size
Width: 11.4 inches (29 cm)
Height: 6.3 inches (16 cm)
Depth: 3.9 inch (10 cm)
Shipping & Return
Shipping:
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1-2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Return:
No claims for used items. Defective items are subject to exchange within 14 days upon receipt. Please report the defective case to us with photos and description by email. Returned item must be kept in the ORIGINAL PACKING, UNDAMAGED and UN-USED condition.
Authorization from FancyDollLand is a MUST before returning the defective item. We will not bear any shipping cost and responsibility to hold and handle any items returned to us without our prior authorization
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Frequently Asked Questions
Do you accept return?
Do you accept custom orders?
Sorry, we currently do not support custom orders.
Is there a discount available?
We currently offer a 10% discount for new customers when you register and make your first purchase on our website. Please register and subscribe via our website footer to get your discount code.
Shipping and delivery time
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1 - 2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Can I buy the doll for little kids?
Our 1/3 BJD Heads are designed primarily for collectors and enthusiasts. Due to their delicate nature and small parts, we recommend them for individuals aged 14 and above. For younger children, we suggest exploring our range of more durable and age-appropriate dolls specifically designed for play.