Shipping policy

This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS
Standard Shipping: Free shipping for all orders

B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Order handling time is 1 - 2 business days (Monday to Friday).
Generally, for in-stock items, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Order cut-off time will be 04:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

 

C. COUNTRIES/REGIONS
Countries or regions we can deliver to: Australia, Brazil, Canada, Chile, China, Colombia, Hong Kong, Japan, South Korea, Macao, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam, Brazil, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Italy. 

D. DELIVERY TERMS
Courier companies we use: We are committed to improving our service and our customers' shopping experience. Our courier companies include USPS/UPS/PRIORITY MAIL/TNT/DHL/FedEx. We use different methods of delivery because such an application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. After the goods are delivered, we will send the tracking number to you through your E-mail. We will assure your delivery! If your goods are lost during shipping, we will contact the courier and deliver your parcels again.

E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at fancydollland@gmail.com.

F. TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

G. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

H. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please get in touch with customer service with the next steps.

I. CONTACT INFORMATION
If have any questions please email us at fancydollland@gmail.com
Address: Block C, 307, Feiyang Technology Park, Shenzhen Guangdong 518000, China